Refund Policy

At 296 Group, we want you to be satisfied with Opportunity Hunter CRM. This Refund Policy explains when and how you can request a refund for your subscription. We offer a free 30-day trial so you can evaluate the platform before committing to a paid plan.

All new agencies receive a free 30-day Trial plan upon registration and approval. No payment is required for the trial. Since the trial is free, no refund applies — but you can cancel at any time by letting your subscription expire or by contacting us.

Refund eligibility depends on when you request it:

A one-time PKR 14,999 agency setup fee may apply. This fee is waived for agencies that purchase any subscription plan during promotional offers. If the setup fee was charged and you request a refund within 7 days, the setup fee is fully refundable. After 7 days, the setup fee is non-refundable as it covers administrative and configuration work already performed.

To request a refund, contact us through any of the following channels:

• Email: support.opportunityhunter@gmail.com
• WhatsApp: +92 339 1111 296

Please include:

• Your agency name and license number
• The email address used for registration
• Reason for the refund request
• Date of original subscription purchase

• Review: We will review your request within 3 business days
• Approval: If approved, the refund will be processed within 7–10 business days
• Method: Refunds are made to the same payment method used for the original purchase (bank transfer, JazzCash, EasyPaisa, or other methods)
• Confirmation: You will receive a confirmation via email and WhatsApp once the refund is processed

Once a refund is processed:

• Your subscription will be downgraded to the Trial plan (or cancelled if no trial is available)
• You retain access to the platform until the end of the current billing period
• Your data is preserved for 30 days after subscription ends, after which it may be permanently deleted
• You can export your data at any time before deletion from your dashboard

Refunds may be granted outside the standard policy in exceptional circumstances, including:

• Proven technical failure that prevented you from using the service for more than 48 consecutive hours
• Billing errors resulting in duplicate charges
• Changes to the service that materially degrade core functionality you rely on

Each case is reviewed individually. Contact us with evidence and we will do our best to resolve the situation fairly.

Questions about this Refund Policy? Reach out to us: